Effective Date: May 15, 2025
At PureLinen, we’re committed to delivering your linen wardrobe with care, speed, and reliability. This Shipping Policy provides detailed information about shipping destinations, costs, delivery timelines, and tracking.
1. Shipping Destinations
We proudly offer worldwide shipping, making our premium linen tops, dresses, and pants accessible no matter where you are.
2. Shipping Methods and Carriers
We partner with reputable carriers such as USPS, FedEx, DHL, and regional couriers, selecting the best option based on your location and package size to ensure secure and timely delivery.
3. Shipping Costs
Shipping fees are calculated based on package weight, dimensions, and destination. These fees are clearly displayed at checkout before you finalize your purchase.
4. Estimated Delivery Times
- United States: 4–9 business days
- Europe: 8–14 business days
- Other International Destinations: Delivery times vary by region and local carriers.
Please note that delivery times are estimates and do not include order processing time, which usually takes 1–3 business days.
5. Order Processing Time
After your payment is confirmed, your order will be carefully processed and packed within 1 to 3 business days, excluding weekends and holidays.
6. Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking details to become available.
7. Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, and fees imposed by your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
8. Shipping Delays
While we work hard to ensure timely delivery, some delays may occur due to customs processing, weather conditions, or carrier issues. We appreciate your patience and will assist in tracking your shipment if needed.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete. PureLinen is not responsible for lost or delayed packages caused by incorrect or incomplete address details.
10. Lost or Damaged Packages
If your package is lost or damaged during shipment, contact us promptly at shop@purelinen.shop. We will work with the carrier to investigate and resolve the issue, including replacement or refund options.
11. Shipping to PO Boxes
Shipping to PO Boxes is available in some regions, subject to carrier restrictions. Please verify availability for your location during checkout.
12. Multiple Shipments
Orders containing multiple items may be shipped in separate packages to expedite delivery. You will receive tracking information for each shipment.
At PureLinen, we handle your orders with the same care and attention as we do crafting our linen garments, ensuring your satisfaction from purchase to delivery.