Effective Date: May 15, 2025
At PureLinen, we make your payment experience as seamless and secure as possible. This Payment Policy outlines the payment methods we accept, security measures, and procedures related to payment processing.
1. Accepted Payment Methods
We accept the following payment options for your convenience:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal for added security and buyer protection
- Apple Pay and Google Pay for quick, mobile-friendly payments
All transactions are processed through secure, PCI DSS-compliant payment gateways.
2. Payment Authorization and Processing
Payments are authorized at the time of checkout and captured when your order is confirmed for shipping. You will receive a confirmation email upon successful payment.
3. Currency and Charges
All prices are listed in USD. Your bank or payment provider may impose currency conversion fees or other charges, which are outside of our control.
4. Failed or Declined Payments
If your payment fails or is declined, your order will be placed on hold. We will notify you by email and provide instructions to update your payment details. Orders with unresolved payment issues after 72 hours may be canceled.
5. Refunds and Chargebacks
Refunds will be issued according to our Refund Policy. For any disputes, please contact us directly at shop@purelinen.shop before initiating chargebacks.
6. Security of Payment Information
Your payment details are protected using SSL encryption and processed by trusted third-party providers. PureLinen does not store your full credit card information.
7. Recurring Payments (If Applicable)
If subscribing to recurring services, payments will be automatically billed as per the agreed terms until canceled.
At PureLinen, we combine sophistication with security to ensure your payment experience is flawless.