Effective Date: May 15, 2025
At PureLinen, we understand that sometimes plans change. Our Cancellation Policy is designed to offer you flexibility while maintaining the quality and efficiency of our service.
1. Cancellation Timeframe
You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or shipped.
2. How to Cancel
To cancel an order, please contact us immediately at shop@purelinen.shop with your order number and cancellation request.
3. Confirmation of Cancellation
If your order is eligible for cancellation, we will confirm the cancellation via email within 24 hours.
4. Refund for Cancelled Orders
Payments for canceled orders will be refunded to the original payment method within 5 to 10 business days after cancellation confirmation.
5. Orders Beyond Cancellation Window
If your order has already been processed or shipped, cancellation is not possible. Please refer to our Return Policy for information on returns.
6. Special or Customized Orders
Customized or personalized items cannot be canceled once production has started.
7. Contact Support
For questions or assistance, contact us at shop@purelinen.shop.
PureLinen is committed to making your shopping experience smooth, flexible, and hassle-free.